Service, schmirvice #2

Ok so back to service issues. I'm stuck on this. First experience was stopping at Chevy's at Westgate on Sun. to eat mom's day dinner with Terra & her mom & dad & boys as we had journeyed to IKEA to look about. We go in about 8pm & the wait is about an hour. Turns out only 2 servers were available as the manager sent most of the wait staff home early due to a lull. HELLO McFly! It's mother's day & the mother's are out with family & hopefully at play all day. Later dinners are probably the norm for mother's day. Sheez so we bailed & hit Red Robin & Monster Burgers. yum.

2nd) In regards to the previous entry about the one entity who expected me to chase them down for a not so cheap item...

• Got email last week saying the item was shipping that week.
• No new information by Fri. afternoon so emailed to find out status.
• Get back "The FedEx labels will be printed tonight & things will be shipped out next week"
• So Friday night was the end of the week, for the week the item was to be shipped, & still not shipped. Grumble factor increasing.
• So no new information on Mon. am so I left a voice message & in grumpy way stated "I don't care about when 'they' are shipping out. I want to know when MY item will be shipped & to please call me on my cell.
• Monday night came around & still no return call.
• Sent email getting more frustrated at the lack of customer service & stated that if I cannot talk somebody soon about this then I'll consider cancelling my order.
• Response was in a tone of the company who has stated the thing I ordered, & paid for, & therefore mine already, is mad at their customers for getting mad at them. You want customers yet you are going to get mad them for wanting what you're selling them.
• So I wrote back & explained in a nice way how it's very confusing on our end & reminded him of the simple concept of sitting at a table starving waiting for the waiter to show up but never does.
• I also threw out possibly getting a temp. someone to be the one-on-one human voice that is greatly lacking in this process.
• He wrote back stating that the company is struggling & blah-de-blah & that I wasn't the first one to get uppity about the lack of service, etc.
• I could relate to a small company going through struggles because I work for one. I just encouraged him to press on.
• He wrote back an apology for the lack of response & then offered a generous addition to the order. I was actually amazed.

Attention businesses who want customers....Please make available a human being to answer phones & emails in a timely, friendly, & knowledgable way. Dont' make the customer chase you down. Don't tell the customer that you're busy & trying to get stuff out the door or busy doing what's a natural part of your buiness. That's part of your existence & you'd rather be busy wouldn't you? Don't get mad at the customers for being mad at the lack of replies & responses as you have our stuff & we want to know what's going on with it. If you're behind just say you're number 57 on the list so it'll go out Wednesday or Thursday; that's better than us not having any idea at all about status. Regardless if I'm spending 5 cents or $500,000 on your product, treat me the same as if I am gold to you. And please note that how you treat me during my first communication with you will determine if I will be a customer & look at & buy your products. As you know there are many sources for acquiring that which you have to offer. I have no problem looking for another provider or even paying a little bit more money. Now I return you to your process flows & such.

Ok until later comes turn it up to oh servant person come hither.